Frequently Asked Questions

Find answers to common questions about Return & Scan

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What is this app about?

This app helps you recover your lost belongings easily. By using a QR code or a simple scan during travel, it creates a connection between you and the person who finds your item.

How does it work in simple terms?

You either: • Paste a QR sticker on your belongings, OR • Scan a vehicle QR when you travel.<br><br>If your item is lost, the finder can scan and send you a message. You can then coordinate and collect your item.

Do I need to install the app to use it?

Not always. For quick use during travel, you can simply scan and use it without installing. For full benefits, it is better to register and use the app regularly.

What is a QR sticker?

A QR sticker is a small label with a code. You can paste it on items like bags, wallets, or keys. If someone finds your item, they can scan the code to contact you.

Where can I use this app?

Anywhere—during travel, in schools, offices, hospitals, temples, or daily life situations.

What kind of items can I protect?

You can protect: • Bags • Wallets • Keys • Mobile phones • Documents • Any personal belongings

What is "trip protection"?

Trip protection is a temporary feature. When you travel in a cab or auto, you scan the vehicle QR to protect your belongings for that trip.

What should I do before starting a trip?

Just scan the QR code inside the vehicle and tap once to activate protection. It takes only a few seconds.

What if I forget to scan before travel?

If you have a QR sticker on your item, you are still protected. If not, recovery may depend on contacting the driver manually.

What should I do if I lose an item?

Open the link or app and click "I Forgot Item". Select the item and send a message. The system will connect you to the driver or finder.

How will the finder contact me?

The finder can scan the QR code and send you a message instantly. Your contact details are not directly shared unless required.

Will my personal details be visible to others?

No. Your privacy is protected. The app only enables communication without openly sharing your details.

What if someone misuses the system?

The app records basic details and discourages misuse. Users are advised to act responsibly.

Is there any guarantee that my item will be returned?

No guarantee. However, the app increases the chances by making it easy for honest people to contact you.

What if the item is not returned?

The app only creates a communication link. The return depends on mutual understanding between the finder and the owner.

Does the app provide courier or delivery service?

No. The app does not handle delivery. You and the finder decide how and where to collect the item.

What if only part of my item is returned?

Please verify your belongings at the time of collection. The app does not check or certify item contents.

Is the service free?

You can use it free for a few times. For regular and full protection, a small yearly subscription is available.

How many items can I protect?

It depends on your plan. Basic plans cover a few items, while family plans cover more.

Why should I use this app?

Because losing items is common—but recovering them is difficult. This app makes it simple by connecting you with the person who finds your item.

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